24-hour returns window: No charge & full refund.

To offer our customers peace of mind we offer 24-hour returns, no questions asked “window’.

If in the event you receive a product and you are unhappy with it you must return it to TheQuarterMaster within 24 hours of receiving it.

The waybill will record the time received. In this event you must advise TheQuarterMaster in writing via email that you intend to do so, quoting the waybill and invoice number.

E.g. you receive a parcel on Thursday at 08h00. You must notify us BEFORE 08h00 Friday in order to expedite the claim.

Once the goods are received back in good order, unused, and in the original packaging will a full refund take place. The customer will be liable for the courier fees back to TheQuarterMaster

If goods are damaged or suspected of being used NO REFUND WILL TAKE PLACE. Goods will then have to be collected or an additional delivery fee will be charged.

Customers who abuse this policy will not be allowed to continue purchasing from TheQuarterMaster

Orders/purchases returned: Undeliverable

Please note: If a delivery is made to the address you specified and/or you are unavailable on the contact cell phone and or telephone numbers you provided and or the contact person specified is not available, this may result in your order/purchase being returned to TheQuarterMaster

You, the customer will be liable for all shipping costs incurred due to non-delivery. Obviously, we will do our best to resolve the situation BEFORE the order is returned to us.